Contact

Write to c.nessy@utlc.online or ask your coach. Say which service it is about (Strava, Garmin, WHOOP …) and what you see; a screenshot helps.

Whether the system is up: utlc.online/health answers “Healthy” while it runs.

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Connecting a watch or an app

Sign in, then open Integrations (menu: Connect and help → Integrations). Each service asks for your consent on its own screen; you can disconnect at any time, on the same page or in the service's own app.

• Strava — your activities come in and are matched to the session planned that day; your results, PMC and training load are made from them (or from what you log yourself), whatever watch you wear. We never post to Strava.
• Garmin Connect — your daily health (sleep, HRV, resting heart rate, Body Battery …) shows beside your check-in and to your coach. On My Training, “Send to Garmin watch” puts a planned session on your Garmin calendar; nothing is sent unless you press it.
• WHOOP — every hour we read your recovery, HRV, resting heart rate, sleep and day strain; we never write to WHOOP.
• COROS — open to every athlete, on the same page and under the same rules: your consent on COROS's screen, disconnect at any time, and disconnecting deletes what COROS sent. One watch per athlete: Garmin or COROS. On My Training, “Send to COROS watch” puts a planned run or ride on your COROS calendar (or ⌚ in LINE); nothing is sent unless you press it.
• Suunto — coming, not connected yet; the same rules as COROS.

What each service sends, and what we keep, is in section 5 of the Privacy Policy.

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Disconnecting and your data

Disconnect a service on Integrations or in its own app: we stop receiving data and delete the data that service sent. To delete your whole account, use the Data Deletion page.

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Common questions

My workout does not show on My Training

Workouts come from Strava. Check that your watch has synced to Strava and that Strava shows Connected on Integrations; it can take a few minutes. You can also log the session yourself.

My sleep or HRV does not show

They come once your watch has synced with Garmin Connect or the WHOOP app; Garmin sends each day's summary after that sync. Check that the service shows Connected on Integrations.

I cannot sign in

Ask your coach, or write to the address above.